■ If something's wrong
Refund Policy
Last updated October 21, 2026
Every zine and sticker pack is printed to order from your photos, so we cannot take returns for a change of mind. If anything we did is wrong, we reprint it free or refund you in full. Your choice.
Damaged, defective, or misprinted
If your order arrives damaged, has a printing defect (missing or repeated pages, scuffed cover, color banding, a sticker that won't peel), or isn't what you approved at the proof:
- Email alan@airluums.com within 30 days of delivery with your order number and a photo or two of the problem.
- We will send a free reprint to the same address, or refund you in full to your original payment method. You pick. You do not need to send the original back.
- Reprints go into production within a business day and ship on the same timeline as a new order.
Lost or very late
If the tracking has shown no movement for 10 days after shipping, or the package is marked delivered but hasn't arrived after you have checked with neighbors and the carrier, email us. We will reprint and reship free, or refund you.
Wrong address
If you entered an incomplete or incorrect address, email us right away and we will try to reroute the package. If it is returned to us we will reship it for the cost of postage. If it is lost because of an address error we can't refund it, but we will reprint it at our cost.
Changing or canceling an order
- If printing has not started, we will cancel and refund in full, or fix the change you need.
- Once printing has started we cannot cancel or change the order, because the copy already exists.
Things we can't refund
- Change of mind, or ordering the wrong size or quantity, once printing has started.
- Cropping, photo order, cover choice, and the spelling of titles and captions as they appeared on your approved proof.
- Soft or grainy printing from low-resolution photos, screenshots, or heavy zooms. We print what you send.
- Small color differences between your screen and paper. Dark photos print darker than a backlit phone shows them.
- Carrier delays beyond the estimates on the site, unless the package is lost (see above).
If you are unhappy for a reason not listed here, email us anyway. We would rather you love it.
How refunds work
Refunds go back to the payment method you used at checkout. Shopify typically posts them within 5 to 10 business days depending on your bank. Sales tax and shipping are refunded along with the product when the order was our mistake.
Contact
Neural Currents LLC (Airluums), New Jersey, USA. alan@airluums.com. Include your order number and we will answer within one business day.